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Privacy Policy

Introduction:

Nuvirtis Ltd. (hereinafter “Nuvirtis,” “we,” “us,” or “our”) is committed to protecting and preserving the privacy and confidentiality of personal data, as required by law, particularly under the EU GDPR, Data Protection Act 2018, and other applicable data protection regulations. This Privacy Policy outlines the precise categories of data we collect, the purposes and legal grounds for data processing, and the protections in place to safeguard the personal data of individuals who use our clinical assessments services. By engaging with our services or visiting our website, you acknowledge and agree to the data handling practices outlined in this policy.

What Constitutes Personal Data?

Personal data encompasses any information that can identify you as an individual, including but not limited to contact details, health information, and digital interaction records.

Service Data vs. Personal Information

We distinguish between data you generate through our coordination services (appointment records, assessment information, clinical communications) and personal information we collect about you (contact details, preferences, website usage patterns).

Direct Information Provision

You provide information when you:

  • Complete our online assessment forms

  • Schedule coordination appointments

  • Communicate with our staff via phone or email

  • Subscribe to our communications

  • Submit feedback or complaints

  • Request downloadable resources

Types of information collected include: full name, contact information, payment details, health history, current circumstances, and treatment preferences.

Automated Collection Systems

Our digital platforms automatically gather technical information including:

  • Website interaction data: page visits, link selections, session duration, navigation patterns

  • Device specifications: IP addresses (anonymized), browser types, operating systems, screen dimensions

  • Geographic information: country-level location data

  • ​Performance metrics: loading times, error occurrences, feature usage statistics

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Third-Party Analytics Integration

We utilize Google Analytics and similar services to understand user behavior and improve our platform effectiveness. These tools collect anonymized usage patterns and demographic insights while maintaining individual privacy protection.

Clinical Documentation

Our coordination services may involve:

  • Previous medical reports and clinical assessments

  • Psychological evaluation results

  • Treatment progress documentation

  • Provider communication records

This sensitive information receives enhanced protection and limited access protocols.

Data Processing Foundations

We process your information based on several legal grounds:

  • Explicit Consent: When you actively agree to specific data uses, such as marketing communications or optional service features.

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  • Service Delivery Requirements: Processing necessary to fulfill our coordination services, including appointment scheduling, provider matching, and clinical communication facilitation.

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  • Legitimate Business Interests: Improving our services, ensuring platform security, and conducting business analytics, always balanced against your privacy rights.

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  • Legal Compliance: Meeting healthcare regulations, safeguarding requirements, and other statutory obligations.

All data handling adheres to lawfulness, fairness, and transparency standards. We collect only information necessary for specified purposes and maintain accuracy through regular updates and verification processes.

How We Use Your Information

  • Matching you with appropriate mental health professionals & clinicians

  • Facilitating appointment scheduling and management

  • Coordinating clinical communications between parties

  • Processing payments and maintaining financial records

  • Providing ongoing support throughout your care journey

Service Enhancement

  • Analyzing usage patterns to improve platform functionality

  • Developing new coordination features based on user needs

  • Conducting quality assurance and service evaluation

  • Maintaining technical infrastructure and security systems

  • Sending appointment confirmations and reminders

  • Sharing relevant health resources and educational content

  • Providing service updates and policy changes

  • Responding to inquiries and support requests

  • Ensuring compliance with healthcare standards

  • Monitoring for potential safety concerns

  • Evaluating provider performance and client satisfaction

  • ​Maintaining clinical governance standards

Automated Collection Systems

We share your information only when necessary for service delivery:

  • Healthcare Providers: Clinical information, contact details, and relevant background shared with matched mental health professionals to facilitate appropriate care.

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  • Payment Processors: Financial information shared with secure payment systems to process transactions.

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  • Technical Service Providers: Limited data shared with trusted technology partners who support our platform infrastructure under strict confidentiality.

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  • Child protection and safeguarding concerns

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  • Serious risk of harm to yourself or others

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  • Legal proceedings or court orders

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  • Regulatory investigations or compliance requirements

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  • Prevention of fraud or other criminal activities

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Data Protection Measures

  • Advanced encryption for all data transmission and storage

  • Regular security audits and vulnerability assessments

  • Multi-factor authentication for staff access

  • Secure backup systems with geographic redundancy

  • Incident response protocols for any security concerns

  • Role-based access ensuring staff see only necessary information

    Regular access reviews and permission updates

    Audit trails tracking all data access and modifications

  • Secure disposal procedures for obsolete information

  • Adequate protection standards in destination countries

  • Contractual safeguards with international partners

  • Compliance with Irish data protection requirements

Your Privacy Rights

You may request complete details about the personal information we hold, including sources, processing purposes, and sharing arrangements. We provide this information free of charge, though we may decline excessive or unfounded requests. You can request corrections to inaccurate or incomplete information at any time. We promptly update records and notify relevant parties of changes when appropriate.

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You may request limitations on how we process your information, particularly for marketing purposes or when you dispute information accuracy. For information processed based on consent or service contracts, you may request transfer to another service provider in commonly used formats. You can withdraw previously given consent for specific processing activities, though this may limit our ability to provide certain services. You may request deletion of your personal information, subject to our legal obligations to retain certain records for specified periods.

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We retain personal information only as long as necessary for the purposes collected, considering legal requirements and legitimate business needs. Medical information is retained for 20 years following your last appointment or 8 years after death, whichever occurs first, in accordance with healthcare industry standards. Payment and billing information is retained for tax and accounting purposes as required by law, typically 7 years from the transaction date.

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Contact information for marketing purposes is retained until you request removal or we determine continued communication is no longer appropriate. Our website uses necessary cookies for basic functionality, including session management, security features, and service delivery. With your consent, we use analytics cookies to understand website usage patterns and improve user experience. These cookies collect anonymized data about your browsing behavior.

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You can control cookie settings through your browser or our website preference center. Disabling certain cookies may limit website functionality. We use reputable third-party services for analytics and improvement purposes. These partners operate under strict privacy standards and data protection agreements. Our website may link to external resources for your convenience and information. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before sharing personal information.

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Regulatory Oversight

If you believe we have not handled your information appropriately, you may:

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  • ​Contact our Data Protection Officer directly

  • File a complaint with the Information Commissioner's Office (ICO)

  • Seek resolution through our internal complaints process

Policy Updates

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, or best practices. Significant changes will be communicated through our website and direct notification to active users.

Marketing Materials Disclosure

Individuals featured in our website imagery and marketing materials are professional models and do not represent actual clients or specific mental health conditions.

Contact Us

​For questions about this privacy policy or our data practices:

Nuvirtis Health Group

Email: support@nuvirtis.com

Website: nuvirtis.com

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